1.1 The company
This Privacy Policy pertains to C4 Space, a trading name of C4 Engineering Pty Ltd. We are a registered Australian company (ABN 74 618 174 726). Our website is https: //www. c4space. com. au. If you have any questions about our Privacy Policy, please contact us at enquiries@c4space. com. au.
1.2 How information is collected and what we collect
1.2.1 WEBSITE INTERFACES
If input forms or interfaces have been implemented by C4 Space on this website, we may obtain contact information and messages that you communicate to us through those forms and interfaces.
1.2.2 WEBSITE COOKIES
Upon you visiting our website, we collect information through website cookies (small data files transferred onto computers or devices by sites) without any activity on your part. We use cookies for record-keeping purposes and to enhance functionality on our site. You may deactivate or restrict the transmission of cookies by changing the cookie settings on your web browser. Cookies that are already stored may be deleted by you at any time.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select Remember Me, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
1.2.3 WEBSITE ANALYTICS
We obtain anonymous information about visits to our website through a website analytics software, Matomo Analytics. We do not collect any personal information through our website analytics.
The anonymous data we collect is stored on our own database and is not accessible by any third party (including the analytics software company). Information stored may include the website from which you visited us, your anonymised IP address (the first two bytes of the IP address only), your country of origin, browser and device type, number of visits, pages visited, and time spent visiting. We do not use cookies to track this data. We use this data solely to improve our services and to recognise and stop any misuse of our website. You may opt-out of our analytics tracking at the end of this Privacy Policy document.
1.2.4 ADDITIONAL SOURCES OF INFORMATION COLLECTION
We may also collect information through the following:
Email messages we collect information such as your name, email address, and email message when you contact us via email;
Client/supplier communications we may obtain information through interaction with our clients and suppliers as part of our ordinary business operations;
Surveys we may collect information through surveys we conduct;
Open-source research we may also obtain information that is openly and publicly available through our own research.
All such information is treated strictly in accordance with this Privacy Policy.
1.3 Why we collect your information
We collect your personal information for one or more of the following purposes, which is normally obvious in the given circumstances:
To provide our services to you;
To improve our services to you;
To market our business to you;
To arrange for third parties to provide goods or services to you;
To manage and plan the development of our business and technical facilities;
To resolve problems and complaints; and
To comply with legal requirements.
Not providing sufficient or accurate information may limit our ability or willingness to provide our services to you. In some cases, this may constitute a breach of your contract with us.
1.4 Information storage and security
1.4.1 HOW WE STORE YOUR DATA
We store your data on our secure database. The data we store is retained indefinitely, so as to improve our services to you.
1.4.2 HOW WE SECURE YOUR DATA
We take commercially reasonable steps to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable.
We cannot guarantee the security of our databases or mail systems, nor can we guarantee that information you supply will not be intercepted while being transmitted to and from us over the internet. In particular, email may not be secure, and you should therefore take special care in deciding what information you send to us via email.
Once received, we secure your data through the following practices:
The data we collect is stored under controlled access;
Our network and computers use an end-to-end encrypted cloud storage platform with USA, EU / UK GDPR, and Canadian compliance built-in to ensure only C4 can access the data;
We embed non-disclosure agreements within employment contracts and subcontracts to impose confidentially obligations on our staff, suppliers, clients and subcontractors; and
We maintain good security practices and up-to-date technology.
1.4.3 OUR DATA BREACH PROCEDURES
In the unlikely event of a data breach, we will endeavour to minimise any data leaks and restore our systems as quickly as possible. We will then act to prevent any such future breaches.
1.5 Management of your information
The C4 Space website is operated in Australia. If you are located outside of Australia, please be aware that any information you provide to us will be transferred to Australia. By using the website and/or providing us with any information, you consent to this transfer.
We treat all such information in accordance with Australian privacy law as amended.
Our directors, managers, personnel, contractors, and subcontractors are required to adhere to this Privacy Policy throughout their work and in all internal and external communications. We perform regular reviews of this Policy, security updates, and audits of our systems to ensure that quality of service with regards to the privacy of personal information is maintained to the highest standards.
1.6 Disclosure of your information
1.6.1 HOW WE SHARE YOUR INFORMATION
To operate our business as outlined in Why we collect your information above, we disclose personal information that we collect to the following parties:
To our suppliers (and other entities) involved in service delivery to you;
To our clients for business purposes in accordance with your prior approval;
To our professional, technical, and marketing consultants;
To law enforcement agencies in response to a lawful request;
To anyone whom you complain about us or our services; and
As required by law.
We will not sell or trade your personal information with a third party.
1.6.2 EMBEDDED CONTENT FROM OTHER WEBSITES
Our website may include embedded content (e. g. videos, images, maps, articles, etc. ). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We have no control over the privacy practices or the content of other websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.
1.7 Requesting access to your personal information
You may request access to the personal information about you that we store. If your personal information is incorrect or requires changes, or you no longer wish to receive information from C4 Space (via our mailing list), we will make appropriate changes as soon as is reasonably possible.
Legally, you also have the right to:
Request access to your personal information and receive a copy, to ensure it is correct and lawfully processed;
Request corrections to the personal information about you that we process;
Request removal of your personal information where there is no valid reason for us to continuing processing it;
Object to the processing of your personal information where we (or a third party) are relying on a legitimate interest and on this ground your particular situation makes you want to object. You may also object to our processing personal information about you for direct marketing activities;
Request the temporary suspension of our processing your personal information; for example, if you want the accuracy of your personal information or the reason for processing it to be established; and
Request that your personal information be transferred to another party.
Should you wish to access the personal information we hold about you, or exercise any of the above rights, please contact us via email at enquiries@c4space. com. au or via post at 406/434 St Kilda Rd, Melbourne, VIC, Australia, 3004.
. We will endeavour to respond to your request within a reasonable period.
1.8 Consent in using our services
By using any of our services, or by submitting or collecting any personal information in relation to our services, you consent to the collection, transfer, storage, disclosure, and use of your personal information in the manner set out in this Privacy Policy. If you do not consent to the use of your personal information in these ways, please stop using the services.
Last updated March 7 2024.
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